Last updated: 20 November 2025
Welcome to Dogwaala. We currently offer both on-site services (dog training and grooming) and, in the future, plan to sell & ship physical products (training aids, toys, grooming kits). This Shipping & Delivery Policy explains how we handle orders for physical products, how delivery is scheduled for at-home services, and related procedures.
This policy covers:
Products: We currently ship within India. Shipping is available to most cities; some remote areas may have restrictions. If an address is outside our shipping network, we'll contact you with options.
On-site services: We provide home visits for training and grooming in Gurgaon and South Delhi (Saket, Malviya Nagar, Hauz Khas, GK etc.).
Products: Orders are processed within 1–3 business days (excluding weekends & public holidays). Processing includes payment verification, quality check, and handover to the courier partner.
Services: After booking, you will receive confirmation within 1–3 hours. Sessions typically begin within 24–48 hours depending on trainer availability.
Shipping charges depend on order weight, dimensions and delivery pincode. Charges are calculated at checkout. We may offer free shipping on orders above a certain value — details will be displayed on the product/checkout page.
Products are packed securely for transit. Fragile items will have additional protective packaging. If you receive an item that appears damaged externally, please ask the courier to note the damage and contact us immediately.
If a product arrives damaged, defective, or incorrect:
Returns are accepted within 7–14 days of delivery for unopened/unused products (policy may vary per SKU — check product page for specifics).
Service bookings can be rescheduled with at least 4 hours’ notice free of charge. Last-minute cancellations (less than 4 hours) may be subject to partial charge. Full-package cancellations are allowed within 24 hours of booking — after sessions begin, refunds apply only to unused sessions per company rules.
At present, we do not ship products internationally. If you require international shipping, please email info@dogwaala.in with product and delivery details and we will provide a custom quote (may involve customs, taxes and higher shipping fees).
We accept online payments via Razorpay, UPI and QR codes. Orders are confirmed only after successful payment. You will receive an order confirmation with estimated dispatch & delivery details.
Once your order ships, you’ll receive a tracking number via email/WhatsApp. Use the tracking number on the courier partner’s website to view live updates.
Delivery times may be delayed due to unforeseen events (extreme weather, strikes, courier disruptions, public holidays, or government restrictions). We will keep customers informed and arrange alternate delivery slots when possible.
If you have any questions about shipping, returns or bookings, contact us:
This Shipping & Delivery Policy may be updated from time to time. We will notify customers of significant changes by posting the new policy on this page.